Information we collect
We may collect contact details, facility name, role, country, product interests, service region, message content, communication preferences, and technical information such as browser type or basic site analytics. Forms are intended for business communication. Do not submit patient names, medical record numbers, images, procedure notes, or other protected health information through public forms unless a written agreement and secure channel have been established.
How information is used
Information may be used to respond to inquiries, route requests to clinical specialists, prepare commercial documentation, coordinate service review, improve website usability, maintain security, and satisfy legal or regulatory obligations. We may also use aggregated, non-identifying information to understand which product categories and service topics are most relevant to visitors. We do not use public inquiry forms to make patient treatment decisions.
HIPAA and healthcare data
When a healthcare organization asks for support that may involve protected health information, that work must be governed by appropriate agreements, access controls, and secure transfer processes. Public website forms are not designed for protected health information. If you believe sensitive patient data was submitted by mistake, contact the privacy team promptly so the issue can be reviewed and contained.
Sharing and safeguards
Information may be shared with authorized personnel, affiliates, service providers, or distribution partners when needed to answer the request. Those parties are expected to use reasonable administrative, technical, and organizational safeguards. No internet transmission is completely secure, so users should avoid submitting unnecessary sensitive information. We retain business inquiry information only as long as needed for the purposes described, legal requirements, dispute handling, or audit needs.
Your choices
You may request correction, deletion, or restriction of certain business contact data where applicable law provides those rights. You may also ask to stop receiving non-essential communications. Some records may be retained where required for legal, regulatory, security, or transaction purposes. Contact the privacy team through the contact page with the subject line Privacy Request.